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Quote DB :: Authors :: Bill Gates View all quotes by Bill Gates View all quotes in Business Quote Rating Rate "In this business, by the time you realize you're in trouble, it's too late to save yourself. Unless you're running scared all the time, you're gone." "The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." "Your most unhappy customers are your greatest source of learning." 1

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